Rethinking Radio Bonuses

July 26, 2022

Every program director and air talent at a radio station is well-versed in how bonuses work. Get good ratings, you get a bonus. Get bad ratings, you don’t get a bonus (and perhaps get shown the door). There are many reasons why we should rethink the way radio rewards its employees, not the least of … Continue reading Rethinking Radio Bonuses »

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Embrace Listening to Your Consumer (Especially When It’s Not What You Want to Hear)

July 19, 2022

On May 4th, Delta Air Lines sent an email to their database with the subject line “Updates to Your Delta SkyClub Access.” In the email, Delta explains that, due to an increasing number of guests to the clubs in recent months, the airline would begin restricting access to the clubs to three hours before your … Continue reading Embrace Listening to Your Consumer (Especially When It’s Not What You Want to Hear) »

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What Radio Can Learn From Travel Agents

June 28, 2022

The nightmarish (or “flight-marish”) scenarios greeting travelers this summer are no secret by now. Prepare for overworked and understaffed airlines, astronomical prices, and a slew of delays, rescheduling, and last-minute cancellations. It’s a cocktail of issues bound to stress out even the most seasoned traveler. How can you possibly ease your worries? Would you believe…a … Continue reading What Radio Can Learn From Travel Agents »

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