Category: Blog

Embrace Listening to Your Consumer (Especially When It’s Not What You Want to Hear)

July 19, 2022

On May 4th, Delta Air Lines sent an email to their database with the subject line “Updates to Your Delta SkyClub Access.” In the email, Delta explains that, due to an increasing number of guests to the clubs in recent months, the airline would begin restricting access to the clubs to three hours before your … Continue reading Embrace Listening to Your Consumer (Especially When It’s Not What You Want to Hear) »

Read Full Article »