Tag Archives: Alexa

The Five Most-Read Blogs of 2021 (So Far)

As we pass the halfway point of 2021, an analytics review of the first 26 Tuesdays With Coleman blog posts of the year indicate content popularity that was reflective of the times.

Four of the five most-read blogs had pandemic-themed undertones. The first blog that covered findings from our annual benchmark study of contemporary music tastes made the list. And it is an entry by our founder, Jon Coleman, on one of the most buzzed about topics in the industry, that claimed the top spot.

Here are the five most-read blogs of the first half of 2021, counted down from number five to number one.

5. The Branding of 2021’s Emotional Milestones by Jay Nachlis (May 18, 2021)

Rather than looking back on the pandemic, this hopeful blog looked forward to conditions ahead of us. It is a reminder that audio brands can play a key emotional role in welcoming listeners back to a more normalized world.

4. Winning by Embracing Nostalgia by Warren Kurtzman (March 23, 2021)

The pandemic unleashed a wave of nostalgia, which Warren Kurtzman addresses in this entry. As he explains, the key to embracing it is making it meaningful. This blog featured examples from a number of brands in different industries.

3. Seismic Behavioral Changes and Your Brand by Jay Nachlis (June 15, 2021)

The most recent blog to make the list covered some of the massive behavioral changes brought on by COVID-19 and how your brand may be affected. Most importantly, it offered thoughts on how brand managers can shift their strategic thinking to adapt to new audience behavior that may never go back to “normal.”

2. Pop Reigns Supreme (Again!) in Contemporary Music SuperStudy 3  by Warren Kurtzman (May 4, 2021)

Coleman Insights debuted the Contemporary Music SuperStudy in 2019 at the All Access Worldwide Radio Summit. Thanks to COVID, the findings from past two studies of contemporary music tastes were delivered virtually. Once again, the pandemic infiltrated a blog as this year’s findings uncovered how music tastes in 2020 resembled the movie Groundhog Day.

1. Radio, You’re Obsessing Over Alexa by Jon Coleman (June 1, 2021)

Many radio station managers are wrestling with how to incorporate smart speakers into their strategy. In the most-read blog of the first half of 2021, Jon Coleman makes the point that while promoting smart speakers should be part of the strategy, it must be done in a way that doesn’t come at the expense of the station brand.

Thanks for reading Tuesdays With Coleman. Keep your feet on the ground and keep reaching for the stars.




Radio, You’re Obsessing Over Alexa

Over the last couple of years, a new girl in town has caused quite the buzz in the radio industry. Her name is Alexa and chances are if you work in radio, you’ve had (probably way more than one) “How do we handle Alexa on our stations?” conversation.

The rationale behind wanting to run smart speaker promos on your radio station is understandable. You want to train your listeners to ask for your station on the new tech they are adopting. You know that it is a potential growth area of listening for your brand. And, perhaps there is a mandate coming down (whether it be from corporate or on the local level) that’s telling you Alexa’s important, so make sure you get those promos in.

Making your listeners aware of Alexa is a part of audience building for the long-term, so it should be a part of your strategy. But you need to sell it the right way. The dominant brand in your market will win smart speaker listening. If you spend too much time tactically promoting Alexa and less time promoting the value of your brand, you may be unintentionally hurting yourself.

It is not dissimilar to a radio station that spends too much time promoting a contest at the expense of its Base Music Position. Contesting is tactical, and so is Alexa. It can’t come at the expense of your brand.

Tactical programming should support, not come at the expense of, promoting your Base Music or Talk Position. (Coleman Insights Image Pyramid)

A restaurant that becomes famous in your hometown because it has great food and a great ambience will be the most popular in town even if people don’t know exactly where it is. It will be the most popular because it has a great brand.  People will find it when they want to eat out because it is a strong restaurant brand. However, a restaurant that is not top-of-mind and valued by consumers will not be crowded just because it puts its address in big letters on its web page. That restaurant needs to sell its food and ambience, then people will find it.

This is not to suggest that promoting Alexa as a place to listen to your station is a waste of time.  However, in the rush to build listening via Alexa, it seems that many stations are running lackluster one-off promos for listening to the station on Alexa–it’s not the kind of emotional verbiage that will change behavior. Rather than liners that simply mention Alexa, consider whether it makes sense to create a campaign that builds smart speaker listening awareness and your brand at the same time. Take into account how many people have Alexa, how they use it, and whether it fits into your marketing. If it does, rather than just running liners, build a consistent campaign. This is how to truly make habitual change.

If the brand is strong, listeners will come to the distribution in their own time. If you build the brand, the more likely it is listeners will ask Alexa for it.

So, when it comes to those smart speaker promos, don’t do it just for the sake of doing it or because you think you should. Think about how you can use every moment of airtime to build your brand. When you do promote Alexa, think about how to make it memorable, engaging and how the campaign can support your brand’s image growth.


Smart Branding in the Age of Smart Speakers

Tuesdays With ColemanAccording to a recent study from the Pew Research Center, many Americans get their news from social media. Breaking it down further, where is this “news” coming from? Friends’ posts and tweets? Articles? Alerts on the Facebook sidebar? It’s likely a combination of all three. The true sources of that news–brands like The New York Times, CNN, The Wall Street Journal, etc.—aren’t always getting credit for providing the news. In the same vein, many people will catch a popular show on Netflix or Hulu; they’re not always registering that the show they enjoy ran first on ABC or Syfy or some publicly-funded Norwegian broadcast network. To the consumer, it’s just content, and the source is where they find it. Brands that provide content increasingly struggle to cut through the noise and make themselves stand out.

In the traditional model, radio shouldn’t have that problem. Listeners tune in directly to a station. They might go to a station’s specific website or app that streams content similar to what one might hear over the air. Therefore, the listening experience is the same as it is on broadcast radio—promos and all.

And now comes the smart speaker.

The recently released NPR and Edison Research Smart Audio Report says that one in six Americans now owns a smart speaker. As I watch this and other new forms of audio technology spring up around us every day, I’m reminded that we have to keep promoting lest we end up as lost as one of the news sources on Twitter. While we can surmise that many people with smart speakers will ask Alexa or Google to “play Foxy 107.1”, it’s not a far stretch to imagine more people who are likely to order their smart speakers to simply “play New Jack Swing” or “launch [app from a large entertainment company].” In a few years, when we ask listeners where they get their music, we want listeners to still be able to tell us the station or broadcaster, not “my smart speaker”.

So how do audio content providers effectively cut through? When a station loses its foothold in a market—when awareness is down or the audience associates the station with a format or branding that’s long been replaced—we often advise our clients to go back to the Coleman Insights Image PyramidSM.

Coleman Insights Image Pyramid

The Pyramid starts with a well-established base music, talk or news position. Once a station has effectively communicated its base position, it can build its way up the Pyramid by growing or strengthening its images. (“Images”, in this context, are phrases and concepts that people associate with your station. These can range from, “the Classic Rock station” to “the station that rocks too hard for my taste” to “the station that has the best contests and giveaways.”) Things like sponsoring events and contests, advertising intelligently and running promos are some of the tools we recommend to make our client stations top of mind in their respective markets. Even when listeners actively choose what they want to listen to, it’s important to remind them what you are and why they’ve tuned in.

In this age of constantly growing multi-platform listening, don’t forget to keep pushing those images. Evaluate how many times per hour you’re communicating your base position. Remind them what they’re listening to and what the brand stands for. Ensure your personalities have a clear understanding of how to reinforce the position and how often. Well-communicated and produced promos can complement the listening experience. It’s wonderful when your station is available to listeners at the press of a button, the swipe of a finger across a screen or a voice command in a living room, but don’t forget to remind people who you are and why they’re there with you.