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Alt Music Fares Only So-So In New Music Study

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Below is a reprint of Richard Sands’ interview with Executive Vice President/Senior Consultant John Boyne in the May 14th edition of the weekly Alternative music newsletter The Sands Report, now celebrating its 18th anniversary!

JOHN, GOOD TO HAVE YOU BACK. HOW ABOUT A REFRESHER FOR THOSE WHO DON’T KNOW COLEMAN?

We’re a media research firm specializing in the audio entertainment space, with a long history of radio research. We use research tools such as Plan Developer perceptual studies, FACT360 Strategic Music Tests, 20/20 Focus Groups and mediaEKG Deep Dive content testing to help our clients better understand the tastes and opinions of their target audiences. Although we work in all formats, some of our long-time clients in the Alternative world are KROQ/Los Angeles and KPNT/St. Louis.

HOW LONG HAVE YOU BEEN THERE PERSONALLY?

2020 marks my 20th anniversary with Coleman Insights. I came aboard as a college intern and have been here ever since!

TELL ME ABOUT CONTEMPORARY MUSIC SUPERSTUDY 2.

It’s our second annual study of contemporary music tastes. It’s essentially a really big music test. We start by compiling a list of the songs that were most streamed, sold and played on the radio last year. This includes titles from 2019 back to 2015. We supplement that list with top tier titles from the year-end charts of individual genres. Then, we test all these songs with a big, broad group of people—1,000 12- to 54-year-olds in the U.S. and Canada—to assess their popularity. The idea is to track and trend mass music tastes.

HOW DID ALTERNATIVE MUSIC FARE IN THIS STUDY?

Even before we get into the results of Contemporary Music SuperStudy 2, you probably don’t need me to tell you that Alternative/Rock has lagged behind other genres in recent years. Whether you’re looking at streaming, sales or radio airplay charts, you’re going to find more Hip Hop/R&B, Country and Pop than Alternative/Rock.

BUT WE ARE REPRESENTED, RIGHT?

Yes. In Contemporary Music SuperStudy 2, 12% of the Top 100 songs are Alternative/Rock. The full genre distribution of the Top 100 is 34% Pop, 23% Country, 19% Hip Hop/R&B, 12% Alternative/Rock, 8% Dance/Electronic, 2% Latin and 2% Other. The best-testing Alternative/Rock title is Imagine Dragons’ “Believer.”

The top tier of popular Alternative/Rock titles consists of (in alphabetical order):

    • Imagine Dragons – Believer
    • Imagine Dragons – Natural
    • Imagine Dragons – Thunder
    • Imagine Dragons – Whatever It Takes
    • Lovelytheband – Broken
    • Panic! At The Disco – Hey Look Ma, I Made It
    • Panic! At The Disco – High Hopes
    • The Man – Feel It Still
    • SHAED – Trampoline

DO ALT FANS’ TASTES LOOK DIFFERENT?

The hits are the hits, in the mass market as well among format fans. The top-tier songs listed above are also the top-tier songs among Alternative/Rock fans. It’s not like core format fans have turned on the mass-appeal hits of the genre.

WOULD YOU RECOMMEND THAT PDS PLAY THESE SONGS MORE?

While faring well in Contemporary Music SuperStudy 2 is a good indicator, a Program Director should not assume that the tastes of their target audience will perfectly reflect what we see here. Evident from all of the custom research we do is that different markets, demos and strategies will yield different music recipes.

HOW DO THIS YEAR’S RESULTS COMPARE TO THE FIRST CONTEMPORARY MUSIC SUPERSTUDY?

It’s very similar. Alternative/Rock’s 12% share of the Top 100 is up a hair from the 11% seen in last year’s study. Moreover, it’s a lot of the same material. Seven of the nine top-tier songs mentioned above also fared very well in last year’s study. The new additions are “Trampoline” and “Hey Look Ma, I Made It.”

CAN YOU GO BACK AND COMPARE THESE RESULTS TO 10 OR 20 YEARS AGO?

The short answer is: we don’t know. We wish we had Contemporary Music SuperStudy data going back that far. It is likely, based on what we know from other indicators, that Alternative/Rock fared better back then, but by how much, we don’t know. We hope to continue the Contemporary Music SuperStudy series in the years to come so that we can build such trends.

ONE “NON-STUDY” QUESTION. AS YOU KNOW, WE RUN A P1 STREAMING CHART EVERY WEEK PROVIDED TO US BY BRIDGE RATINGS. OVERALL, HOW IMPORTANT DO YOU THINK STREAMING DATA SHOULD BE TO PDS?

If I were sitting in a Program Director’s chair, there are a lot of data points I would want to consider, including streaming metrics. Of course, as with anything, you want to be smart about what streaming data tells you and what it doesn’t.

THANKS FOR SHARING ALL THIS INFORMATION AND YOUR INSIGHTS, JOHN. WHERE CAN READERS GO TO LEARN MORE ABOUT THE FINDINGS OF CONTEMPORARY MUSIC SUPERSTUDY 2?

On our website, you can find a recording of the webinar and read further about the study in our Tuesdays with Coleman blog. You can also sign up to receive notifications about future blog posts and the upcoming release of the Contemporary Music SuperStudy 2 song ranker.

 

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Contemporary Music Trends: Country Is Up

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Tuesdays With Coleman

Last week, we shared some of the major findings of Contemporary Music SuperStudy 2—our second annual test of the past year’s biggest songs in streaming, sales and radio airplay, conducted with 1,000 people between the ages of 12 and 54 across the United States and Canada. These initial findings include that Pop is the best-testing genre, Ed Sheeran’s “Shape Of You” is the most popular title and Post Malone has the highest number of top tier songs.

This week, let’s take a look at some of the interesting trends between last year’s study and this one. (Note that some of the trended data looks a little different than as reported a year ago because of adjustments in scoring methodology; we have applied the revised methodology to the older study so that we have apples-to-apples comparisons.)

COUNTRY’S SHARE OF THE 100 MOST POPULAR CONTEMPORARY SONGS HAS NEARLY DOUBLED

While Pop remains the best-performing genre, the award for “most improved” goes to Country. Country titles have gone from 12% of the Top 100 in the original Contemporary Music SuperStudy to 23% of the Top 100 in Contemporary Music SuperStudy 2.

Contemporary Music SuperStudy 2 Genre Distribution Trend

For context, Country’s performance in last year’s Contemporary Music SuperStudy was not great. In that research, Country music accounted for 21% of all songs tested, but just 12% of the Top 100—a substantial level of under-performance. In this year’s Contemporary Music SuperStudy 2, Country again represents 21% of all songs tested, but its 23% share of the Top 100 now shows a modest level of over-performance for the genre.

The improvement in Country is largely the result of songs that weren’t in last year’s study, either because they hadn’t been released yet or because they weren’t consumed enough in streaming, sales or radio airplay to qualify for the test list. Of the 23 Country songs in the Top 100 of Contemporary Music SuperStudy 2, 15 weren’t tested in the first Contemporary Music SuperStudy. The remaining eight performed well in the original study, all in the Top 125.

No one artist dominates Country performance, though several have multiple popular titles. Dan + Shay, Jason Aldean and Luke Combs each have three of the 23 Country songs in the Top 100. In particular, Dan + Shay stand out for having three of the top five Country titles.

Several of the most popular Country songs might be considered “poppy” in sound, but that is not a new development and it tends to be true of any genre. Mass appeal titles are oftentimes rather accessible and broadly appealing. Almost by definition, the biggest hits are the ones whose appeal expands beyond their core lane. “Meant To Be” by Bebe Rexha featuring Florida-Georgia Line is the top-testing Country song in both last year’s study and this year’s study.

POP, HIP HOP/R&B AND DANCE/ELECTRONIC HAVE TRENDED DOWN

While Country’s share of the 100 most popular contemporary songs has grown most substantially, a few other categories are also up a bit. Alternative/Rock has gone from 11% to 12%, Latin has increased 0% to 2%, and Other—which covers songs that do not fit into one of the six major genres—now makes up 2% of the Top 100, up from 0% last year.

Meanwhile, performing less well in Contemporary Music SuperStudy 2 than in the first Contemporary Music SuperStudy are Pop (declining from 42% to 34% of the Top 100), Hip Hop/R&B (23% to 19%) and Dance/Electronic (12% to 8%).

THE PERCENTAGE OF TOP 100 TITLES FROM THE MOST RECENT YEAR IS DOWN SLIGHTLY

In the first Contemporary Music SuperStudy, we tested the songs that were most streamed, sold and played on the radio in 2018. This included material from 2018 back to 2014. Of the 100 most popular titles in that research, 40% were released in the most recent year, 2018.

Now, in Contemporary Music SuperStudy 2, we have tested the songs that were most consumed via streaming, sales and radio airplay in 2019. This includes songs from 2019 back to 2015. Of the Top 100, 36% were released in the most recent year, 2019.

Thus, in relative terms, the best-testing songs in Contemporary Music SuperStudy 2 are not quite as contemporary as the best-testing songs were in the original Contemporary Music SuperStudy.

THIS YEAR’S #1 SONG WAS LAST YEAR’S #2 SONG

As noted earlier, the most popular song in Contemporary Music SuperStudy 2 is Ed Sheeran’s “Shape Of You.” This title did not come out of nowhere—it ranked #2 in last year’s Contemporary Music SuperStudy.

Which title was ahead of “Shape Of You” in last year’s study? That would be “Uptown Funk” by Mark Ronson featuring Bruno Mars—a song that didn’t quite make the qualification cut for this year’s study because of its consumption metrics and age.

Check back next week for further insights from Contemporary SuperStudy 2, including findings about the differences in tastes between younger and older, male and female, urban and rural, and streaming service listeners and radio listeners.

Blog

Contemporary Music’s Report Card

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Tuesdays With Coleman

While most students are out of school as the fight against COVID-19 continues, my Coleman Insights colleagues and I are preparing a report card. On Thursday, we will release the results of our Contemporary Music SuperStudy 2, a test of the most-consumed songs in 2019 conducted with 1,000 respondents across the United States and Canada. (If you have yet to sign up for our free webinar when we will release our findings, you can do so here.)

As its name implies this is the second time we have conducted a Contemporary Music SuperStudy; roughly a year ago, we released the findings of our inaugural study in a keynote presentation at the Worldwide Radio Summit. That first edition of the study provided many important insights, including how Hip Hop/R&B had a sizeable fanbase but generated highly polarized responses from consumers, that Pop titles performed best overall and were popular among fans of other genres and how Country fared much better with daily radio listeners than with daily streaming listeners. We also reported fun facts, including how “Uptown Funk” by Mark Ronson featuring Bruno Mars was not only the most popular song of 2018 (even though it was released in 2014), but it also was rated highest by supporters and detractors of Donald Trump.

Warren Kurtzman delivering the Contemporary Music SuperStudy at Worldwide Radio Summit

Here’s me delivering the inaugural Contemporary Music SuperStudy results at 2019’s Worldwide Radio Summit (in front of an actual live audience!)

Why are we doing this again? Perhaps the most common questions clients ask us are about trends in the tastes of audio entertainment consumers, especially when it comes to music. “What’s the next big sound?” “Is Country making a comeback?” “Are Pop fans more or less accepting of Hip Hop than they used to be?” “Does Dance/Electronic music have staying power?” While we are fortunate to see enough research prepared for radio stations, streaming services, etc. to be able to answer these questions with a high level of confidence, replicating the Contemporary SuperStudy gives us the opportunity to do so with an even greater level of objectivity and from a broader vantage point than studies conducted for individual clients provide. Comparing how a representative sample of Americans and Canadians responds to some of the most-consumed songs of 2019 to how they did so with the songs they consumed the most in 2018 will provide deep insights into how contemporary music tastes are changing.

The key to this, of course, is taking a very consistent approach with how we complete the Contemporary Music SuperStudy each year. We not only use the same research methodology (utilizing the platform we use for the FACT360SM Strategic Music Tests we complete for radio stations) and the same sample design, we follow a consistent set of rules for building the list of songs we test. Our partners at MRC Data/BDSradio provide us with data detailing the most consumed songs via radio airplay, streaming and sales over the course of the previous year. We drop any songs that are at least five years old and then add songs that are among the most consumed from each major genre so that each of the major genres that make up the world of contemporary music receive adequate representation.

In our webinar this Thursday and through subsequent Tuesdays With Coleman blog posts and social media posts, we will share a wide array insights from the Contemporary Music SuperStudy. Some will consist of fun facts, such as the best- and worst-testing titles overall. I can reveal to you now that Lil Nas X’s “Old Town Road” was last year’s most consumed song via on-demand streaming and sales according to MRC Data/BDSradio, while Jonas Brothers’ “Sucker” ruled the roost in radio airplay. Will either of those titles finish at the top? In a similar vein, Post Malone has ten titles in this year’s study, more than any other artist. Which Post Malone title do consumers like the most?

More importantly, some of the findings we release will update important findings from last year’s study. For example, last year we revealed that the Pop genre outperformed Hip Hop/R&B, Country, Alternative/Rock, Dance/Electronic and Latin. Will that be the case this year and will any sounds experience significant improvements or declines? We will also share with you how genre performances vary by a wide array of factors, including gender, age, ethnicity, geography and audio platform usage.

You can probably tell by now that I am excited for releasing our latest report card on contemporary music. (Probably not as excited as those of you with kids at home are about the prospect of schools reopening, but my colleagues and I are really looking forward to sharing our insights with you!) After all, music tastes change; that’s why we track them.

I hope you can join us for Thursday’s Contemporary Music SuperStudy webinar.

Press Releases

Coleman Insights to Reveal Results of Second Contemporary Music SuperStudy in April 23rd Webinar

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RESEARCH TRIANGLE PARK, NC, April 8, 2020 – Coleman Insights will release the results of its second Contemporary Music SuperStudy, which examines the current appetite for contemporary music among 1,000 12- to 54-year-olds across the United States and Canada, in a free webinar on Thursday, April 23rd. The study will provide the most comprehensive assessment of consumers’ appetites for new music available to audio-based media companies.

Contemporary Music SuperStudy 2 employed Coleman Insights’ FACT360SM Strategic Music Test platform to gather listener evaluations of the most consumed songs of 2019—via radio airplay, streaming and sales—as measured by MRC Data/BDSradio. The webinar will cover an overview of the findings from those listener evaluations, including how appetites for different genres of new music have shifted in the past year and how those appetites vary by age, gender, ethnicity, geography and political viewpoint.

“We had such a great response when we released the initial Contemporary Music SuperStudy last year that we decided to go it again,” remarked Coleman Insights President Warren Kurtzman. “Contemporary music is constantly evolving, inspiring our clients to regularly ask us about the changes they are observing. The Contemporary Music SuperStudy provides us with a powerful and objective way to answer their questions about how listener tastes are changing.”

The Contemporary Music SuperStudy 2 live webinar will take place between 2:00 and 3:00 PM EDT on Thursday, April 23rd. Registration is now open for the webinar here.

Blog

How to Connect With Your Audience in a Crisis

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Tuesdays With ColemanAs the world has turned upside down for the foreseeable future, the team at Coleman Insights has been engaged in conversations with our clients about how to navigate the new landscape. We recognize the ability of radio stations and other audio-based media to shine in moments of crisis, and there are already numerous examples of this occurring. On the other hand, we also recognize the lack of an “adversity road map.” There is no playbook that dictates how each brand should respond. Should you continue to deliver your format without any significant modifications? Is this a moment to break format completely and provide relevant crisis information instead? These are difficult strategic decisions. The specific choices are also hard.

Our consultant team has been having ongoing internal discussions about strategies for the audio entertainment industry. The result is the following special Thursday edition of Tuesdays With Coleman, a compilation of thoughts and ideas our team would like to share with you, with the understanding that there is no single solution for everyone.

  • Recognize unusual times call for unusual measures.

Everyone has something to contribute during a global emergency. Regardless of what your brand regularly delivers, your listeners are affected by the COVID-19 outbreak and your response should reflect this. Your brand has a voice and a platform to be heard when listeners need it the most. Known, trusted personalities should play a major role and leverage the intimate connections they have with their listeners.

  • Consider the role of your brand in COVID-19 coverage.

Understand the need your brand fulfills.

News brands have a responsibility to provide comprehensive, relevant coverage. These brands might consider whether there are opportunities to go outside the typical format. For example, does more long-form programming or an increased number of updates make sense? These decisions should be determined by the role of the brand–in this case, being a provider of constant, reliable and trustworthy information during the crisis.

Listeners may be visiting your music station to get away from news coverage, but that doesn’t mean they don’t want to stay connected. Does it make sense to employ a “We’re following the news so you don’t have to” approach? This allows talent to play a reassuring role; listeners can count on enjoying content on a music station without feeling like the world will pass by if they aren’t watching CNN or Fox News at that moment.

A full-service Adult Contemporary station may play a more personality-forward role of providing news and information. On the other hand, if your brand primarily provides comfort and escape, like a Soft Adult Contemporary radio station, constant news updates may be a harrowing intrusion and contrary to your brand. In fact, brands built on comfort and escape should lean in to that image, as it is particularly valuable when the real world is more chaotic.

  • Recognize that listening patterns are likely in significant flux.

If many people aren’t going to work or school, typical in-car commute listening levels no longer apply. What about everyone who is temporarily working from home? Or businesses that have been forced to close, like bars and restaurants? Will radio listening increase or decrease?

With that in mind, consider the impact on how people may be consuming your station, podcast or streaming service and the programming options you may have.

With entire families now at home throughout the day, what about specialty programming geared to them during traditional at work hours? Should you do this on your main platform or would offering this through podcasts, separate streaming channels, etc. make more sense?

Aggressively promote all your listening platforms, keeping in mind that smart speaker listening is heavier at home than in the workplace and a surge of at home listening may be taking place.

  • Provide increased authentic and actionable listener engagement.

Listeners will find comfort in others going through the same issues. You may find yourself broadcasting from your home, which may be out of your comfort zone. Rather than trying to project a sense of business as usual, embrace the change! If the dog barks, the child screams or the husband sighs in the background, that’s real life. It’s exactly what your listener is going through. Let sharing be the mantra–you could, for example, have listeners upload pictures of their home offices to your social pages and share yours.

Find experts to feature on your shows. You don’t have to have all the COVID-19 answers yourself, and some of the best content is being generated by personalities across multiple formats interviewing those on the front lines of the crisis.

Consider taking more listener phone calls. Allow them to share feelings and information that may be valuable to other listeners.

Think about brand-appropriate actionable advice you can offer listeners that is applicable to the current environment (i.e., how to work at home while the kids are in online school, the best binge-able series on Netflix or which delivery services have waived their fees).

Modify your tone. Be empathetic to the new needs of an uncertain audience.

  • Rally your community.

In times of crisis, “Community” surges to a higher level of importance on the Image PyramidSM. As they would with aggressively promoting a Base Music or Talk position, brands should be going over the top with their community efforts. Build real community bulletins (here’s what is open, new hours for grocery stores, new restrictions, etc.). Be the voice of the community, invite listeners to participate and share as appropriate. Listeners will tell people where they can buy toilet paper (well, maybe they’ll share that information), who delivers groceries and how to find free learning resources for kids. Post the information on your website.

Don’t just think of your community as your market. Your community is your audience. A Hip Hop station and Classic Rock station will not rally the same communities, but each has the power to inspire, engage and activate their respective followers.

If you make a concerted effort now to think about what you can really do for your community and your audience, your efforts will create a halo over your brand when things settle down.

Consider reading two Tuesdays With Coleman posts in which we covered the important role of radio in a crisis:

Here’s to Local Radio and Waffle House

The Power of Radio in Tough Times

All of us at Coleman Insights welcome your input and would love to hear your thoughts on how audio brands can best serve our communities during this challenging time.

We’re all in this together.

Warren, Jon, Jessica, Sam, John, Meghan & Jay

Blog

Changing the Country Radio Conversation

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Tuesdays With Coleman

Last Tuesday evening, my colleague Sam Milkman and I had the pleasure and privilege of presenting our findings from a recent study to a room full of Country industry folks—performers, agents, publishers, reporters, etc.—several stories above the streets of Nashville. I’m admittedly bad at estimating numbers of people in a room, but I counted a good number of emphatic head nods, a few breakouts of applause, and a couple of vocalized statements of agreement, so I think we were talking to about 75 people.

Sam Milkman and Jessica Lichtenfeld present at the CMT Equal Play Campaign panel discussion in Nashville. Credit: Daniel Brown for CMT/ViacomCBS

The crowd was gathered to launch CMT’s Equal Play initiative; back in January, the cable net, a ViacomCBS network, announced that it would devote half of its video hours to female artists. This is, arguably, a Big Deal—no network has, as far as I can remember, made such a bold statement with its programming.

The move was inspired by Leslie Fram, CMT’s SVP of Music Strategy and a longtime radio personality and programmer. Leslie is also a founder of Change the Conversation, an organization devoted to improving the environment for female artists in Country music, and she is incredibly passionate about making sure female Country artists—both newcomers and well-established performers—get their due.

It has long been understood that many Country radio programmers limit the exposure of female artists on their stations and have often placed limits on how many songs by female artists that can be played per hour. Journalist Chris Willman tweeted back in January that KKGO in Los Angeles had played two songs by female artists in a row, and “can’t they get fined for that?” Little did Chris know at the time, we had already presented our study to CMT that focused on audience perceptions of this very issue. (Chris was there on Tuesday, by the way, and got a nice round of applause.) How’s that for parallel ideas?

You see, CMT approached us in the Fall of 2019 looking for a research partner to answer some questions about the Country audience. CMT’s goal in commissioning this research was to dispel some of the “conventional wisdom” about Country radio listeners:

  • Country fans aren’t interested in hearing songs by female artists
  • Listeners think male Country artists have better voices and sing better songs than female Country artists
  • Listeners don’t think women play a huge role in current Country music, past or present
  • Country listeners don’t want to hear more women on the radio

Sam and I collaborated with the Insights team at CMT—with an assist from our founder, Jon Coleman—to design a survey in which we asked direct questions of the Country radio audience. Our goal was to figure out whether these pieces of “conventional wisdom” were real or imagined, and whether the Country radio audience in the US would be open to hearing more female artists on Country radio stations.

What we found was heartening. Not only are women recognized for the major role they’ve played in the history of Country music and for their current contributions, but Country listeners are also overwhelmingly open to hearing more from women on Country radio. 7 in 10 listeners agree that they want to hear more from women in Country radio and 84% agree with the statement, “I want equal play for female artists on Country radio.” And when we asked our respondents whether they prefer male artists to female artists, over half said they have no preference. Why? Well, at the end of the day, for this majority of Country radio fans, “a good song is a good song, no matter who sings it.”

As we shared this information with the crowd on Tuesday, you could feel the support and the buzz. We’re at a time where many female up-and-coming Country artists have great songs—that they write themselves or for other artists—and stories to tell, and they’re not afraid to be loud. This room of publishers and managers was so supportive, men and women alike, and committed to driving change in the industry. The radio people in the room talked about opening playlists and letting more women in, and not allowing old industry conventions to hold them back from playing great new songs. Publishers talked about encouraging female songwriters and making space for them. Everyone recognized that change won’t happen overnight, but conversations like the ones on Tuesday are a great start to acknowledging that conventional wisdom no longer applies.

And we at Coleman Insights were part of it. Good research provides an understanding of the audience and, in cases like these, the insights you need if you think it’s time to change a conversation.

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Doing Well by Doing Good

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Tuesdays With Coleman

A common theme in this blog is how brands should learn as much as possible about what its consumers expect from them and—if those expectations are in line with what those consumers want—deliver on those expectations as often as possible. I like to think that we’ve done that since launching Tuesdays With Coleman more than two years ago. The audio entertainment industry professionals who come to our blog expect us to deliver insights into trends in marketing, branding and the consumption of radio, podcasts, music and streaming audio.

For our last installment of Tuesdays With Coleman in 2019, however, I am going off-brand to discuss something very different: corporate responsibility. No matter where you stand on the political spectrum, there is little denying the polarized nature of our society and the increasing difficulty with which governments—here in the United States and elsewhere around the globe—can get things done and improve the lives of their citizens. It is easy to sit back and lament that fact by complaining on social media and blaming others for this predicament; the hard work is doing something to help communities and the needy.

In August 2018, Coleman Insights announced that it was joining Pledge 1%, a global movement by companies to integrate giving into their DNA. Specifically, we pledged to donate 1% of our profits, 1% of our employees’ time and 1% of our services to community and charitable organizations. Since we started this initiative, we have donated thousands of dollars and our employees have given hundreds of hours to a wide array of organizations that help people in need and make our communities stronger. We even delivered a research project on a pro bono basis to a college radio station so that the students could get “real world” exposure to the process before pursuing careers in media. To learn more about our Pledge 1% efforts, I encourage you to visit the page devoted to them on our website.

Coleman Insights employees volunteered at a food pantry as part of its Pledge 1% initiative

Coleman Insights employees recently volunteered at a local food pantry

I was inspired to send our company in this direction by Marc Benioff, the chairman and co-CEO of Salesforce. Coleman Insights uses Salesforce to drive many of our business operations, and while the decision to use their products and services was initially made because of the value we thought they would deliver to our business, we are incredibly loyal to Salesforce and continue to increase our investment because of the company’s commitment to giving back. Marc wrote about this in an excellent New York Times Opinion piece in October, and even if you do not agree with his politics, I challenge you to not admire the man for his commitment to philanthropy and equality for all.

Much like how Marc writes about how companies can be more successful by engaging in activities that help their communities and by providing equal opportunities for their employees, we are feeling the same kind of impact at Coleman Insights. Thanks to a solid economy and strong commitments to research-based strategies by our clients, I am happy to report that we have achieved strong financial results while also taking our Pledge 1% game to a high level. In other words, we are doing well while also doing good.

Why am I making this the subject of our last blog of the decade? Please be assured it is not to pat us on the back; instead, I have two goals. First, I want you, our readers (and many of whom are our customers) to know as much about us and our values as possible. If working with a company that is committed to giving to those in need is important to you, I hope we can enjoy a productive business relationship in the future. Second, and far more important, I urge you and the companies you work for to take a close, hard look at Pledge 1% or other models of giving to the communities you serve. If we all spent a little less time fighting over how to help people and improve society and more time doing the work required to make things better, the 2020s will be a little brighter than the 2010s.

On behalf of everyone at Coleman Insights, I wish you a happy holiday season and a safe, healthy and peaceful New Year. Tuesdays With Coleman will return on January 7th with our “regularly scheduled programming!”

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10 Quotes from 100 Blogs

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Tuesdays With Coleman

On October 10, 2017, we started our Tuesdays With Coleman blog series as a way to share branding, content and research strategy. Last week’s entry, “Seven Solutions for the Podcasting Brand Challenge,” was the final of three consecutive blogs about podcasting, centered around the increasingly popular Podcast Movement conference in Orlando.

It was also our 100th Tuesdays With Coleman blog.

We love a good benchmark, and 100 blogs feels like an opportunity to look back and mine some nuggets from the past couple of years. Since 100 quotes seems excessive, here are 10, curated from a wide range of topics, strategic advice and members of our team.

“We sometimes get too close to the product for our own good, and are unable to see it through the lens of our customers.”

Warren Kurtzman, in “Is Inside Thinking Blurring Your Strategic Vision?” explains the Coleman Insights principle of Outside Thinking and how to achieve results by changing your mindset.

“If Bill Belichick showed up to a station remote, what would he think of a station banner hastily hung behind a bored jock eating a cheeseburger?”

One of our most-read blogs, “What if Bill Belichick Programmed Your Radio Station?” features Jon Coleman imagining New England Patriots head coach Bill Belichick as a radio station program director.

“We’ve all become so hyper-focused on the now, the instant gratification of numbers, that it is easy to take your eye off the big picture.”

After attending a talk by marketer Seth Godin, I wrote “Direct Marketing Is Easy. Brand Marketing is Hard” to reinforce the value of brand marketing, despite its lack of trackability.

Seth Godin Internet Summit

Marketing expert Seth Godin

“The Trader Joe’s lesson is that you beat a leader not by being better. You win by finding the inherent weakness in their strength and creating your points of differentiation.”

In “The Branding Genius of Trader Joe’s,” Sam Milkman explores why Trader Joe’s is so profitable in an industry with traditionally low margins and how to apply the lessons to your brand.

Trader Joe's Hawaiian Shirts

“TV is looking for talent in new places and banking on that talent. Why can’t radio?”

In “When it’s Time to Hunt (for Talent), Go Outside,” Jessica Lichtenfeld makes the case that radio should look outside the industry to find fresh, new, memorable stars for the medium.

 

“Don’t confuse the lack of 90s music exposure with the desire for hearing 90s music.”

In “The 90s Music Research Conundrum,” John Boyne explains how compatibility, not appeal, influences 90s airplay on many Adult Contemporary and Classic Hits stations.

 

“It’s possible while you’re programming on intuition alone, your competition is making data-influenced decisions.”

In “How Research Won The Super Bowl,” Sam Milkman debunks the myth that Philadelphia Eagles head coach Doug Pederson was a crazy risk-taker in winning the 2018 Super Bowl, when in fact he used a combination of research and instinct to take down the Patriots.

“There are a few iconic brands in every category and there isn’t much changing going on.”

In “Don’t Change Your Radio Station,” I explain how the instinct to “freshen things up” can be detrimental to brand growth.

 

“Chipotle doesn’t sell pancakes. Hip Hop stations don’t play Taylor Swift.”

In “Should I Play That Song On My Radio Station,” Jon Coleman warns that playing popular songs or even songs that test strongly on your station that don’t fit your brand is a slippery slope.

 

“The ultimate success of the industry will depend on its ability to build brands.”

Warren Kurtzman, in “Joe Rogan and the Podcasting Brand Challenge,” writes that while producing great content is very important, listeners won’t discover it if the brand isn’t strong.

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Press Releases

Coleman Insights to Present Outside Thinking for Podcasts Webinar

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RESEARCH TRIANGLE PARK, NC, August 20, 2019 – Coleman Insights will offer a webinar for the broadcast and podcast industry that introduces a breakthrough strategy called “Outside Thinking,” and details specific ways to apply the strategy to podcasting to build stronger brands.

In this webinar, attendees will learn to view podcasts from the perspective of the listener and understand what behavioral factors influence their decision to consume it. In addition, presenters Warren Kurtzman and John Boyne of Coleman Insights will share headlines from a recent Coleman Insights podcast research study.

Coleman Insights President Warren Kurtzman says, “While at Podcast Movement, we couldn’t help but sense podcasting approaching a tipping point. We’re excited to offer this content to those who couldn’t make the conference presentation, and hope everyone interested in building podcasts into strong, memorable brands joins us for this webinar.”

Kurtzman and Boyne will present “Outside Thinking for Podcasts” Thursday, September 12 from 2 PM-3 PM EDT.

Registration is now open for the webinar here.

Press Releases

Coleman Insights Releases Sortable Song Data From Contemporary Music SuperStudy

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RESEARCH TRIANGLE PARK, NC, August 1, 2019 – Coleman Insights is now offering free access to a sortable spreadsheet containing song-by-song data from the Contemporary Music SuperStudy it released in March. Visitors to the company’s website, www.ColemanInsights.com, can now view how each song was evaluated by listeners, with breakdowns by age, gender, ethnicity and more.

The study’s major findings, which Coleman Insights previously shared at the Worldwide Radio Summit, via webinar and through its Tuesdays With Coleman blog series included:

  • Hip Hop/R&B was the most consumed genre of 2018, but is also the most polarizing;
  • Pop is the one genre that fans of all other genres can agree on;
  • The appeal of Hip Hop/R&B titles is concentrated among younger, male listeners, while Country titles perform best among older, female listeners;
  • While the music tastes of supporters and detractors of President Trump vary significantly, “Uptown Funk” by Mark Ronson featuring Bruno Mars is the top song with both groups

It was based on a test of 2018’s most consumed songs with 1,000 12 to- 54-year-olds across the United States and Canada utilizing Coleman Insights’ FACT360SM Strategic Music Test platform.

“We are making the song-by-song data study available after receiving many requests from our clients,” said President Warren Kurtzman. “The real value in this study is in the insights we previously released, but we believe the industry will enjoy having free access to this resource. While programmers should not make any music decisions based on this data, they can use it to ensure that many of the stronger-testing songs in their stations’ formats are included in any customized music research they do.”

The Contemporary Music SuperStudy sortable data is now available under “Free Studies” in the Resources section at www.ColemanInsights.com. That section also includes the more detailed analyses Coleman Insights released earlier this year.

About Coleman Insights

Coleman Insights, headquartered in Research Triangle Park, NC, with offices in Philadelphia and Hamburg, Germany, is a firm that has helped media properties build strong brands and develop great content since 1978. Its clients include hundreds of media properties in North America, South America, Europe and Asia, including those owned by iHeartMedia, Entercom Communications Corporation, Bonneville International Corporation, Hubbard Radio, Educational Media Foundation, Stingray Radio, Emmis Communications, SummitMedia, Salem Communications, Connoisseur Media, Corporación Radial del Perú, Service Broadcasting Corporation, CRISTA Media, and Townsquare Media. Additional information about Coleman Insights is available at www.ColemanInsights.com.